My Holistic Directory

1. Introduction

My Holistic Directory (ABN: 83 431 680 868) (“MHD,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit myholisticdirectory.com.au, including any content, functionality, and services offered on or through the website (the “Service”).

We adhere to the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). By using the Service, you consent to the data practices described in this Privacy Policy. If you do not agree with the practices described, please do not use the Service.

2. Information We Collect

2.1 Personal Information

We may collect personal information that can identify you, such as:

• Name, email address, phone number, and postal address
• Professional qualifications and credentials (for Practitioners)
• Account login information
• Payment information
• Profile photos and business information
• Communication preferences
• Website usage data

2.2 Information You Provide

We collect information you provide when you:

• Register an account
• Complete your practitioner profile
• Update your account information
• Contact us through forms, email, or other channels
• Post reviews or comments
• Subscribe to newsletters or promotional communications
• Respond to surveys or questionnaires
• Make payments through the Service

2.3 Information Collected Automatically

When you visit the Service, we may automatically collect certain information, including:

• IP address and device identifiers
• Browser type and version
• Operating system information
• Pages visited and time spent on the Service
• Referring websites or sources
• Location information (if enabled)
• Other usage data and statistics

2.4 Cookies and Similar Technologies

We use cookies, web beacons, and similar technologies to enhance your experience, gather usage information, and enable certain Service functionality. You can control cookies through your browser settings and other tools, but disabling cookies may limit your ability to use some features of the Service.

2.5 Anonymous Information

We may collect de-identified or anonymous information that does not identify you personally. This information may be used for analytical and statistical purposes.

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

3.1 Provide the Service

• Create and maintain your account
• Process transactions and payments
• Display Practitioner listings to Wellness Seekers
• Facilitate communication between users
• Respond to your requests and inquiries

3.2 Improve and Develop the Service

• Analyze usage patterns and trends
• Test and develop new features
• Troubleshoot issues and debug the Service
• Conduct research and surveys

3.3 Personalize Your Experience

• Customize content and recommendations
• Remember your preferences
• Provide location-based services (with permission)

3.4 Communicate With You

• Send administrative messages and updates
• Provide customer support
• Send marketing and promotional communications (with consent)
• Inform you about changes to our policies or Services

3.5 Ensure Safety and Security

• Protect against unauthorized access
• Prevent fraud and abuse
• Enforce our Terms and Conditions
• Verify Practitioner credentials

3.6 Legal Compliance

• Comply with applicable laws and regulations
• Respond to legal requests and prevent harm

4. Information Sharing and Disclosure

4.1 Public Information

Information provided in Practitioner profiles is designed to be publicly visible to Wellness Seekers using the Service.

4.2 Service Providers

We may share information with third-party vendors, consultants, and other service providers who need access to such information to provide services to us or on our behalf, such as:

• Payment processors
• Email service providers
• Hosting and cloud computing providers
• Analytics companies
• Customer support services

All our service providers are located within Australia, and we do not transfer your personal information overseas.

4.3 Business Transfers

If MHD is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website of any change in ownership or uses of your personal information.

4.4 Legal Requirements

We may disclose your information where required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.5 Protection of Rights

We may disclose information to protect the rights, property, or safety of MHD, our users, or others.

4.6 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

5. Data Retention

We retain your personal information for 6 months after the closure of your account or your last interaction with our Service, whichever is later. We may retain your information for longer periods where necessary to comply with our legal obligations, resolve disputes, or enforce our agreements.

If you delete your account, we will remove your personal information from our active databases within the 6-month retention period, but some information may remain in our files to prevent fraud, troubleshoot problems, assist with investigations, and enforce our Terms.

6. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Regular security assessments
• Restricted access to personal information
• Staff training on privacy and data protection

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

In the event of a data breach that may compromise your personal information, we will notify you and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme under the Privacy Act.

7. Your Privacy Rights

Under Australian privacy law, you have certain rights regarding your personal information:

7.1 Access and Correction

You have the right to access and correct your personal information. You can update most information directly through your account settings, or you may contact us to request access to, correct, or delete personal information we hold about you. We will respond to your request within 30 days.

7.2 Marketing Communications

You can opt out of receiving promotional emails by following the unsubscribe instructions included in each email or by adjusting your communication preferences in your account settings. We will act on your request as soon as reasonably practicable.

7.3 Cookie Preferences

You can manage cookie preferences through your browser settings. Please note that disabling cookies may affect your experience on the Service.

7.4 Complaints

If you believe that we have handled your personal information in a manner that does not comply with Australian privacy law, you may file a complaint with us. We will acknowledge your complaint within 7 days and aim to resolve it within 30 days.

If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

7.5 Anonymity and Pseudonymity

Where practicable, you have the option of not identifying yourself or using a pseudonym when dealing with us. However, this may not be possible for certain services that require verification of identity.

8. International Data Transfers

We do not transfer your personal information to countries outside Australia. All data is processed and stored within Australia.

9. Third-Party Links and Services

The Service may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share information about you. We do not control these third-party services and are not responsible for their privacy practices. We encourage you to read the privacy policies of any website you visit.

10. Children’s Privacy

The Service is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information from our files.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Last Updated” date. If we make material changes, we will notify you by email or by posting a notice on the Service prior to the change becoming effective. Your continued use of the Service after any changes indicates your acceptance of the updated Privacy Policy.

12. Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: privacy@myholisticdirectory.com.au
Postal Address: PO Box 9148, Wynnum Plaza, QLD 4178

13. For Users in Other Jurisdictions

While this Privacy Policy is designed to comply with Australian privacy laws, users from other jurisdictions may have additional rights under their local laws. If you have questions about how your local privacy laws apply to our Service, please contact us using the information provided above.

 

Last Updated: April 21, 2025